SOX, CIS, Bank, Oracle, DR, Strategy, Maintain, Support, Database MSPsupport

Financial Industry

Acquisitions and mergers are common within the Financial Industry, and, generally involve the task of incorporating multiple IT environments into one. Our Customer was faced with consolidating more than 100 Microsoft and Oracle databases into their existing architecture; and it needed to be done efficiently, securely and transparent to the banks customers. We first developed a migration plan, and provided the resulting architecture diagram to the bank; and served as lead during the activity, allowing the bank’s DBAs to participate and learn. Once the migrations/conversions were complete, we were asked to provide ongoing support, and continue to serve as mentor to the Bank’s onsite team. MSP Support’s ability to guide the client through the various audit cycles (SOX, CIS, etc.) has become one of our primary responsibilities, and we are approaching our 5^th contract renewal for support.

Supported Architecture:

Multiple Oracle Databases (12c SE2) on Windows 64bit
100+ SQL Server Databases on Windows 64bit

Industry:

Banking

Geographic Location:

East Coast, USA

Contract Status:

Active

Support Activities:

24x7x365 Support and Monitoring of hardware and software identified within the Statement of Work (SOW).
Assist with audit compliance.
Apply Security Patches and Bug Fixes (PSUs and One-Off)
Configure real-time automated alerting.
Respond to alerts.
Provide daily Health Check Reporting for all supported environments.
Continually ensure backup strategies are optimal.
Ensure resource utilization is optimized and growth rates projected.
Provide regularly scheduled status meetings, and reviews.

Accomplishments of Note:

Upgraded all Oracle Databases to 12c
Upgraded multiple instances of SQL Server to SQL Server 2014
Create both Oracle and Microsoft test environments
Configure and tune environments to Best Practice Compliance
Enhance DR Strategy; and schedule semi-annual testing (Recovery)
Implement audit capture and reporting, per customer requirement.
Maintain 100% Audit Compliance.
Implement and maintain the most current security policies.
Comply with the specified Service Level Agreements (SLA) by providing 99.99% system uptime
Multiple contract renewals