Oracle, Managed, Support, Database, Big Data, Cloud Infrastructure, Engineered Systems MSPsupport

Checklist when selecting Managed Service Support Provider

Sooner or later the lead Director or your Chief Information Officer may leave or retire, or your company may experience a significant growth spurt which will allow you little or no time to find the right candidate to train and keep your business running. When that day comes, you may have to look outside your organization for help.

Here are some expectations or checklist when considering the right Database Service Support company to work with.

Ensure they can Deliver “always-On” availability of your Infrastructure, Database, Middleware, Application Environment.
- The support team will maintain 99.999% availability of your Environment (guaranteed)
Expect devise and implement archiving policies to keep data volume easily manageable and systems performance optimal
- Support will include implementation of best practice archive strategies.
Expect data security and integrity plan
- Support team is ISO Certified, and has years of history/integrity, and will recommend and configure database auditing for audit compliance.
Expect an implementation of Backup and Disaster Recovery Strategy
- Will recommend and implement backup and recovery options best suited for the business; providing an optimal and comprehensive disaster recovery plan, using industry best practice methodologies.
Ensure current patch levels for environment
- Support team will identify, recommend, and implement required patch-sets to the environment; both scheduled and as-needed.
Ensure they can Provide “near-instant” emergency support
- Support is accessible 24x7x365, and is immediately available in the event of an emergency.