ODA, Oracle, Database, Dedicated, Customer, Managed, Support, Services, Audit, Compliance MSPsupport

Law and Order – Judiciary

Customer required a dedicated team of Oracle Experts to monitor and support their database environment. Customer required us to provide daily monitoring of their Databases, Middleware and ODA infrastructure and applications.

Supported Architecture:

PROD Architecture – Active/Active RAC + Standby w/DataGuard
TEST Architecture – RAC One Node
PROD Database – Two (2) Oracle RDBMS 11.2.0.3 Enterprise Edition instances on Windows64
- Active/Active Cluster (2-node RAC)
- Active Data Guard
Monitoring – Enterprise Manager – Grid Control 11g

Industry:

Law Enforcement

Geographic Location:

East Coast, USA

Contract Status:

Active

Support Activities:

Provide 24x7x365 Support and Monitoring of all supported Oracle Components.
Assist with audit compliance.
Apply Security Patches and Bug Fixes (PSUs and One-Off)
Configure real-time automated alerting.
Respond to alerts.
Provide Daily Health Check Reporting for all supported environments.
Continually ensure Backup, DR, and Audit strategies are optimized.
Ensure resource utilization is optimal; and that growth rates are assessed.
Provide regularly scheduled status meetings, and performance reviews.
Document and provide reports detailing the changes and configuration of the database environment and Oracle infrastructure

Accomplishments:

Upgrade databases + GI to 11.2.0.4
Architect new clustered test environment.
Maintain 100% Audit Compliance.
Comply with the specified Service Level Agreements (SLA) by providing 99.99% system uptime
Multiple contract renewals.